NRG Systems Improves Customer Support and Drives Sales with Integrated Website

BHG NRG hero

NRG Systems Inc. designs and builds measurement products that are purpose-built for the renewable energy industry.

In a competitive global marketplace for renewable energy products, it’s critical that visitors easily understand the company’s product offerings and quickly get the resources they need. NRG Systems engaged Bluehouse Group with several goals in mind:

  • Increase new business inquiries
  • Expand global reach into new markets
  • Improve customer service for people needing technical information and documentation
  • Enhance the overall company brand
  • Integrate with existing ERP system and customer relationship management (CRM) software

Bluehouse Group’s approach was strategic and thorough. A template-based solution or basic WordPress website would have left NRG seriously under-performing its potential. Working closely with the NRG team, we re-imagined the role the website could play in their overall sales and support model:

  • Designed a sophisticated search interface, with filterable search results that greatly improves relevancy and usability for users.
  • Integrated with an existing system containing product data, so updated product information flows to the website automatically  –  eliminating redundancies. 
  • Integrated with existing sales management system so new leads flow automatically into that system, creating efficiencies for sales and support.
  • Designed a user interface that is extremely easy to use, even for people who do not speak English as their first language. 
  • Engineered user flows that encourage user engagement and conversion.
  • Provided a content management system that enables non-technical staff to easily make website updates.

After launching the new website, the results were immediate.  New business inquiries in the form of Requests for Quotes began flowing in at an exponentially higher rate. New account sign-ups and newsletter sign-ups also increased substantially. Customer support became more efficient.

 

Request for Quote System

Created an “ecommerce-inspired” shopping cart system to allow users to add products to a cart in order to submit a Request for Quote.

Service and Support Portal

Developed expansive resource section to educate and support customers and prospects, leading to more efficient use of support and technical staff's time.

Multi-language for Key Markets

Facilitated multi-language support with versions of the site in Spanish, Portuguese, and Chinese for international markets in Asia, Europe, Central and South America – going way beyond Google Translate.

I know we've said this before, but THANK YOU to the entire team for your talent, can-do attitude, and hard work. We now have a website that's highly engaging, solidly built, and fun to maintain.

We keep getting positive feedback. Just this morning, one of our customers said: 'Huge progress on your website—it’s much better than the previous version.'

It's been wonderful to work with you all and we look forward to Phase 2!

- M. Stout